Terms and conditions of use

We will despatch your order within 1 to 5 working days of receiving payment.
Some orders may arrive in separate packages depending on the items ordered
Once products have been dispatched to within the UK, orders normally arrive in 3 - 4 days and international orders can take up to 10 days depending on customs. We do not take responsibility for late or non-delivery due to factors outside our control.
We reserve the right to change, without notice, any pricing in the case of error or in the case of an increase in the manufacturers prices.

We only accept returns for broken or defective goods unless otherwise agreed between you, the customer, and us. If you are going to be making a return, please do so within 7 days of receiving your order. Deductions for postage will be made.

We require all items below £50 are sent back by recorded delivery and all items above £50 are sent back by courier. We do not take any responsibility for items that are not delivered and request that you contact Royal Mail directly.

Please contact us if you are returning your order, by: telephone on 077 51 943 934 or by email at sales@pretty-lady.co.uk

We reserve the right to reject an order if we suspect that a customer is taking advantage of our returns policy.


Privacy Policy:
We recognise customers privacy and we therefore take our responsibilities to protect it very seriously. We confirm that the personal information requested from you either for the purpose of processing your order, or for the return of information to you via e-mail is never provided to third parties. Our site may contain links to a number of independent sites. Please be aware that this privacy policy does not extend to any collection of information by those sites.

We operate within the guidelines set out by UK Law. If you have any questions, please contact us on 077 51 943 934 or by email at sales@pretty-lady.co.uk